Removing Content or Deleting Your Account: You can delete content from your profile or deactivate/delete your account anytime. However, we will still have records of your activities and account on our platform. Even if your account is deleted, we may retain minimal metadata or logs for fraud prevention, legal compliance, or audit purposes. This data will be delinked from your identity where possible.
Updating Your Information: You can update, change, add, or delete your personal information by logging into your profile only once. You can also opt out of unwanted emails by following the instructions in the message. System-generated emails will still be sent unless you delete your account.
Accessing and Correcting Data: To access the personal or sensitive data you have shared with us, email us at grievance@soul.ai. If you find errors or missing information, let us know, and we'll correct or update it where possible.
Declining or Withdrawing Consent: You can choose not to share requested information or withdraw your consent for us to use your data by emailing us at grievance@soul.ai. Please allow 30 days for processing. Remember, declining or withdrawing consent may limit access to some products or services.
HOW YOUR INFORMATION IS SHARED
How We Share Data Within Our Group
We may share your data with affiliated companies for:
- Safety: If you are banned on one platform, the ban applies across all group platforms.
- Operations: Helping with tasks like hosting, customer support, marketing, analytics, payments, and security.
- Insights: Personalizing your experience and improving services across platforms (where allowed by law).
- Business Needs: Audits, reporting, and other legitimate business purposes.
Information You Choose to Share
When you share content on our platform, or when you share content from our platform off the platform (for example, on Facebook or WhatsApp), you decide who can see it. We are not responsible for how others use this shared information.
Sharing with Third Parties
We may share your data with third parties in the following ways:
- With Business Partners: To help deliver and improve our services (for example, hosting, advertising, payments, and security). Advertisers may receive aggregated data, but no personally identifiable information.
- With Authorities: If required by law or to address fraud, safety, or security concerns.
Changes to This Policy
We may update this Privacy Policy from time to time. Please check this page regularly to stay updated on any changes. If we make any major changes that affect you, we will ask for your consent.
Data Retention
We only keep your sensitive personal information for as long as needed for legal or business purposes. Other personal information is kept only for as long as necessary to provide our services or as required by law. If you request, we will delete your information, unless we are required to keep it for legal reasons. Sensitive personal information includes things like passwords and any other data defined as sensitive under the law.
We may also need to keep your information for legal, security, or investigation purposes, such as complying with court orders or addressing reports of abuse or policy violations.
Third-Party Links
Our platform may contain links to third-party websites or apps. If you click on these links, please be aware that these sites have their own privacy policies. We are not responsible for their practices, so we recommend reviewing their policies before sharing any personal information with them.
THIRD-PARTY EMBEDS
What Are Third-Party Embeds?
SOUL uses third-party AI services and AI model providers to generate responses. When you interact with the chatbot, your chat inputs may be transmitted to these third-party services for processing.
These providers may temporarily process your data to generate responses but do not use it to train their models unless explicitly permitted under their respective terms.
Note: By using SOUL, you acknowledge that your interactions may be processed by external AI models.
Sharing Personal Information with Third-Party Embeds
Some of these third-party services may ask for your personal information, like your email. While we work to keep bad actors off the platform, we cannot control how third parties use your information. Their actions are not covered by this Privacy Policy. Please be careful when entering your personal information on embedded forms. Make sure you understand who is asking for your data and how they will use it. We recommend not sharing personal information through embedded forms.
Privacy Concerns with Third-Party Embeds
We do not control how third parties collect or use your data. These third-party services are governed by their own privacy policies, not by ours.
Creating Your Own Third-Party Embed
If you add a form that collects personal information, you must include a clear link to your privacy policy that explains how the data will be used. Failure to do so may result in us disabling your post or taking action against your account.
SECURITY PRACTICES
We have security measures in place to protect the information we collect. If you have a username and password to access the platform, you are responsible for keeping these details safe. Please do not share your password with anyone.
COMMUNICATIONS FROM US
Sometimes we will send you important notifications about the platform, such as during maintenance or for security updates. These messages are necessary for your account and cannot be turned off.
WHERE WE STORE YOUR PERSONAL INFORMATION
We store your data with Amazon Web Services (AWS) and Google Cloud, both of which have security measures to protect your information. Their privacy policies can be found on their websites.
DISCLAIMER
While we take all necessary steps to protect your personal information, please note that transmitting data over the internet is never fully secure. We cannot guarantee the security of your information during transmission, but once we receive it, we apply strong security measures to protect it.
COOKIE POLICY
Last updated: 04 August 2025
This policy offers further details on the cookies and tracking technologies we use and should be read alongside our Privacy Policy. Capitalized terms used in this Cookie Policy but not defined here will have the meanings assigned to them in the Terms of Service.
What are cookies, pixels, and local storage?
Cookies are small text files that are placed on your device or accessed through your web browser. Typically, a cookie includes the domain name (the internet address) it originated from, its "lifetime" (i.e., expiration date), and a randomly generated unique identifier or similar code. Additionally, a cookie may store information about your device, such as your user settings, browsing history, and activities while using our services.
A pixel is a tiny piece of code embedded in a webpage or email notification. It allows us to track your interaction with specific content, helping us assess and enhance the performance of our Platform and tailor your experience.
What types of cookies do we use?
- Session Cookies: These cookies are temporary and last only for the duration of your browsing session. They expire once you close your browser or application.
- Persistent Cookies: These cookies remain on your device even after you close your browser. They are used to remember your preferences and settings across multiple visits to the Platform.
Do we use Third Party Cookies?
We collaborate with various suppliers who may place cookies on your device to provide their services. When visiting our Platform, you may encounter cookies from third-party sites or domains. We aim to identify these cookies in advance, allowing you to choose whether to accept them. For more details, you can visit the respective third party's website.
Why do we use these technologies?
- We use these technologies to deliver relevant content, enhance user experience, and protect our users.
- These technologies help provide faster, easier services and enable functionality across the Platform.
- They may retain authentication details, store your language preference, and support location-based services requiring your location.
- We use these technologies to track how you use our Platform, including frequently visited pages and error messages.
- They also help gather data on the total number of visitors to the Platform.
- In collaboration with advertising partners, we use these technologies to improve, understand, and target the ads you see.
Cookies used on the Platform
| Type of Cookie |
What do they do? |
Do these cookies collect my personal data / identify me? |
| Necessary |
- Essential for the Platform’s functionality (for example, log-in, security, fraud prevention).
- Without them, you cannot navigate the Platform properly.
|
These cookies do not recognize you as a specific individual. |
| Performance |
- Help analyze how the Platform is used (for example, time spent, areas visited, errors encountered).
- Improve Platform performance based on usage insights.
|
These cookies do not identify you as an individual. All data is collected and reported in an aggregated, anonymous manner. |
| Functionality |
- Remember your preferences (for example, language, settings, login status).
- Tailor the Platform’s services to your needs.
If you decide not to accept these cookies, it could affect how the Platform performs and functions, potentially restricting your access to some content.
|
May collect identifiable information like your username or profile picture. We are transparent about this data collection. |
| Targeting / advertising |
- Deliver content and ads based on your interests.
- Limit ad frequency and measure advertising effectiveness.
- May track pages or websites you visit.
We may use these cookies to track the pages or websites you've visited and share this information with third parties, such as advertisers and our partners.
|
Most of these cookies track users through their IP address, which may result in the collection of some personally identifiable information. |
Where are these technologies used?
We use these technologies on our Platform and on other websites that have integrated our services, including our advertising and platform partners. Third parties may also utilize these technologies, such as when you engage with their content within our Platform—like clicking a link or streaming media from a third-party service—or to assist in delivering advertisements both on and off our Platform.
How can I control Cookies?
Most web browsers are set to accept cookies by default. You can modify these settings to block cookies or receive notifications when cookies are being sent to your device.
Disabling cookies may affect your experience on the Platform. For example, you may lose access to certain features or not receive personalized content.
If you access the Platform from multiple devices (e.g., computer, smartphone, tablet), you'll need to adjust the cookie settings on each device's browser to match your preferences.
Cookies that have been set in the past
If you disable one or more cookies, we may still use the data collected from those cookies before your preference was changed. However, we will cease using the disabled cookies to gather any further information.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our Platform or services. If there are any significant updates regarding how we collect, use, or share information through cookies, we will post the changes here and update the ‘Last Updated’ date at the top of the policy.