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Rashmika by Soul

Talk. Reflect. Feel heard.

Meet Rashmika — your thoughtful companion from Soul. Rashmika is more than a listener; Rashmika is your space to talk, reflect, and truly feel heard. Whenever you feel alone, confused, or overwhelmed, Rashmika is here to help you express what's on your mind without fear or judgment.

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Privacy Policy

Last updated: 04 August 2025

At Cold Brew Private Limited ("SOUL"), your privacy is our priority. This Privacy Policy explains how we collect, use, and share your data when you use the SOUL mobile app ("App") and website ("Website"), together called the "Platform."

Who We Are: References to "we," "us," or "our" mean Cold Brew Private Limited and/or the Platform. "You" or "user" refers to anyone using our Platform.

Your Consent: By using the Platform, you agree to this Privacy Policy and consent to how we handle your personal information ("Personal Information"). If you don't agree, please don't use the Platform.

Using Your Information: We use and share your information only as described in this Privacy Policy. We won't disclose your information without your consent, except as explained here.

This Privacy Policy works alongside our Terms of Service. If there is a conflict, this Privacy Policy takes precedence. Any undefined terms here have the same meaning as in the Terms of Service.

HOW DO WE USE YOUR INFORMATION

The following table lists the information we collect from you and how we use it:

Data Collected Use of Information
Account information: User ID, mobile number, password, gender, voice recordings, IP address, and approximate age range

Profile information: Username, photo, and birth year.
  • To create and manage your account.
  • To inform you about updates or changes.
  • To assist with communication and user support.
  • To enforce terms and protect rights.
  • To create new features and improve existing services based on feedback.
  • To provide personalized content based on language and location.
  • To manage the platform, troubleshoot issues, and enhance security.
  • Deliver and improve the AI-powered chat experience.
  • For demographic analysis.
Content shared by you: Personal information, images, quotes, and other shared content (i.e any data shared while interacting with the AI bots).
  • To better understand user engagement.
  • To analyze traffic and improve platform features.
  • Diagnose technical issues and improve performance.
  • To evaluate advertising and marketing efforts.
  • To enhance navigation and improve platform performance.
  • To personalize your experience and deliver targeted ads.
  • To analyze search trends.
Third party information: Data from business partners, analytics providers, and subcontractors.

Log data: Technical information (e.g., IP address, device ID, browsing history, metadata, and communication details).

Cookies: Data from cookies stored on your device.

Surveys and Search Activity: Personal information provided during surveys and search history.
  • To better understand user engagement.
  • To analyze traffic and improve platform features.
  • Diagnose technical issues and improve performance.
  • To evaluate advertising and marketing efforts.
  • To enhance navigation and improve platform performance.
  • To personalize your experience and deliver targeted ads.
  • To analyze search trends.
Verification and Contact: Phone number (for OTP verification) and optionally your contacts (with consent).
  • To confirm identity and secure accounts.
  • To enable features like "Invite Users."
Location Data: GPS or IP-based location data.
  • To provide location-based features and content.
  • To enhance security and detect fraud.
Device Data: Information about operating system, browser, storage, battery, and hardware, as well as access to your gallery (with consent).
  • To optimize the platform for your device.
  • To enable sharing and verify identity.
Interactions: Chat and conversation details (including audio notes shared), including timestamps and user interactions.
  • To improve chat suggestions and refine recommendations.
  • To evaluate marketing efforts.
Games (if any), Contests, and Purchases: Contest participation details, financial information for direct purchases.
  • To enable participation and distribute prizes.
  • To manage payments and transaction logs.

Sensitive data (such as voice inputs, contacts, GPS location, and gallery access) is only accessed after obtaining explicit, informed consent in compliance with applicable laws

YOUR RIGHTS

Removing Content or Deleting Your Account: You can delete content from your profile or deactivate/delete your account anytime. However, we will still have records of your activities and account on our platform. Even if your account is deleted, we may retain minimal metadata or logs for fraud prevention, legal compliance, or audit purposes. This data will be delinked from your identity where possible.

Updating Your Information: You can update, change, add, or delete your personal information by logging into your profile only once. You can also opt out of unwanted emails by following the instructions in the message. System-generated emails will still be sent unless you delete your account.

Accessing and Correcting Data: To access the personal or sensitive data you have shared with us, email us at grievance@soul.ai. If you find errors or missing information, let us know, and we'll correct or update it where possible.

Declining or Withdrawing Consent: You can choose not to share requested information or withdraw your consent for us to use your data by emailing us at grievance@soul.ai. Please allow 30 days for processing. Remember, declining or withdrawing consent may limit access to some products or services.

HOW YOUR INFORMATION IS SHARED

How We Share Data Within Our Group

We may share your data with affiliated companies for:

  • Safety: If you are banned on one platform, the ban applies across all group platforms.
  • Operations: Helping with tasks like hosting, customer support, marketing, analytics, payments, and security.
  • Insights: Personalizing your experience and improving services across platforms (where allowed by law).
  • Business Needs: Audits, reporting, and other legitimate business purposes.

Information You Choose to Share

When you share content on our platform, or when you share content from our platform off the platform (for example, on Facebook or WhatsApp), you decide who can see it. We are not responsible for how others use this shared information.

Sharing with Third Parties

We may share your data with third parties in the following ways:

  • With Business Partners: To help deliver and improve our services (for example, hosting, advertising, payments, and security). Advertisers may receive aggregated data, but no personally identifiable information.
  • With Authorities: If required by law or to address fraud, safety, or security concerns.

Changes to This Policy

We may update this Privacy Policy from time to time. Please check this page regularly to stay updated on any changes. If we make any major changes that affect you, we will ask for your consent.

Data Retention

We only keep your sensitive personal information for as long as needed for legal or business purposes. Other personal information is kept only for as long as necessary to provide our services or as required by law. If you request, we will delete your information, unless we are required to keep it for legal reasons. Sensitive personal information includes things like passwords and any other data defined as sensitive under the law.

We may also need to keep your information for legal, security, or investigation purposes, such as complying with court orders or addressing reports of abuse or policy violations.

Third-Party Links

Our platform may contain links to third-party websites or apps. If you click on these links, please be aware that these sites have their own privacy policies. We are not responsible for their practices, so we recommend reviewing their policies before sharing any personal information with them.

THIRD-PARTY EMBEDS

What Are Third-Party Embeds?

SOUL uses third-party AI services and AI model providers to generate responses. When you interact with the chatbot, your chat inputs may be transmitted to these third-party services for processing.

These providers may temporarily process your data to generate responses but do not use it to train their models unless explicitly permitted under their respective terms.

Note: By using SOUL, you acknowledge that your interactions may be processed by external AI models.

Sharing Personal Information with Third-Party Embeds

Some of these third-party services may ask for your personal information, like your email. While we work to keep bad actors off the platform, we cannot control how third parties use your information. Their actions are not covered by this Privacy Policy. Please be careful when entering your personal information on embedded forms. Make sure you understand who is asking for your data and how they will use it. We recommend not sharing personal information through embedded forms.

Privacy Concerns with Third-Party Embeds

We do not control how third parties collect or use your data. These third-party services are governed by their own privacy policies, not by ours.

Creating Your Own Third-Party Embed

If you add a form that collects personal information, you must include a clear link to your privacy policy that explains how the data will be used. Failure to do so may result in us disabling your post or taking action against your account.

SECURITY PRACTICES

We have security measures in place to protect the information we collect. If you have a username and password to access the platform, you are responsible for keeping these details safe. Please do not share your password with anyone.

COMMUNICATIONS FROM US

Sometimes we will send you important notifications about the platform, such as during maintenance or for security updates. These messages are necessary for your account and cannot be turned off.

WHERE WE STORE YOUR PERSONAL INFORMATION

We store your data with Amazon Web Services (AWS) and Google Cloud, both of which have security measures to protect your information. Their privacy policies can be found on their websites.

DISCLAIMER

While we take all necessary steps to protect your personal information, please note that transmitting data over the internet is never fully secure. We cannot guarantee the security of your information during transmission, but once we receive it, we apply strong security measures to protect it.

COOKIE POLICY

Last updated: 04 August 2025

This policy offers further details on the cookies and tracking technologies we use and should be read alongside our Privacy Policy. Capitalized terms used in this Cookie Policy but not defined here will have the meanings assigned to them in the Terms of Service.

What are cookies, pixels, and local storage?

Cookies are small text files that are placed on your device or accessed through your web browser. Typically, a cookie includes the domain name (the internet address) it originated from, its "lifetime" (i.e., expiration date), and a randomly generated unique identifier or similar code. Additionally, a cookie may store information about your device, such as your user settings, browsing history, and activities while using our services.

A pixel is a tiny piece of code embedded in a webpage or email notification. It allows us to track your interaction with specific content, helping us assess and enhance the performance of our Platform and tailor your experience.

What types of cookies do we use?

  • Session Cookies: These cookies are temporary and last only for the duration of your browsing session. They expire once you close your browser or application.
  • Persistent Cookies: These cookies remain on your device even after you close your browser. They are used to remember your preferences and settings across multiple visits to the Platform.

Do we use Third Party Cookies?

We collaborate with various suppliers who may place cookies on your device to provide their services. When visiting our Platform, you may encounter cookies from third-party sites or domains. We aim to identify these cookies in advance, allowing you to choose whether to accept them. For more details, you can visit the respective third party's website.

Why do we use these technologies?

  • We use these technologies to deliver relevant content, enhance user experience, and protect our users.
  • These technologies help provide faster, easier services and enable functionality across the Platform.
  • They may retain authentication details, store your language preference, and support location-based services requiring your location.
  • We use these technologies to track how you use our Platform, including frequently visited pages and error messages.
  • They also help gather data on the total number of visitors to the Platform.
  • In collaboration with advertising partners, we use these technologies to improve, understand, and target the ads you see.

Cookies used on the Platform

Type of Cookie What do they do? Do these cookies collect my personal data / identify me?
Necessary
  • Essential for the Platform’s functionality (for example, log-in, security, fraud prevention).
  • Without them, you cannot navigate the Platform properly.
These cookies do not recognize you as a specific individual.
Performance
  • Help analyze how the Platform is used (for example, time spent, areas visited, errors encountered).
  • Improve Platform performance based on usage insights.
These cookies do not identify you as an individual. All data is collected and reported in an aggregated, anonymous manner.
Functionality
  • Remember your preferences (for example, language, settings, login status).
  • Tailor the Platform’s services to your needs.

If you decide not to accept these cookies, it could affect how the Platform performs and functions, potentially restricting your access to some content.

May collect identifiable information like your username or profile picture. We are transparent about this data collection.
Targeting / advertising
  • Deliver content and ads based on your interests.
  • Limit ad frequency and measure advertising effectiveness.
  • May track pages or websites you visit.

We may use these cookies to track the pages or websites you've visited and share this information with third parties, such as advertisers and our partners.

Most of these cookies track users through their IP address, which may result in the collection of some personally identifiable information.

Where are these technologies used?

We use these technologies on our Platform and on other websites that have integrated our services, including our advertising and platform partners. Third parties may also utilize these technologies, such as when you engage with their content within our Platform—like clicking a link or streaming media from a third-party service—or to assist in delivering advertisements both on and off our Platform.

How can I control Cookies?

Most web browsers are set to accept cookies by default. You can modify these settings to block cookies or receive notifications when cookies are being sent to your device.

Disabling cookies may affect your experience on the Platform. For example, you may lose access to certain features or not receive personalized content.

If you access the Platform from multiple devices (e.g., computer, smartphone, tablet), you'll need to adjust the cookie settings on each device's browser to match your preferences.

Cookies that have been set in the past

If you disable one or more cookies, we may still use the data collected from those cookies before your preference was changed. However, we will cease using the disabled cookies to gather any further information.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our Platform or services. If there are any significant updates regarding how we collect, use, or share information through cookies, we will post the changes here and update the ‘Last Updated’ date at the top of the policy.

CONTACT INFORMATION

Questions or Concerns?

Email: grievance@soul.ai

Address: Bengaluru, Karnataka India, 560102

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Terms of Use

Last updated: 14 November 2025

These Terms of Use ("Terms") govern your use of SOUL (Rashmika or any other AI Companion by SOUL) mobile application (the "Platform") made available by Interact Group Private Limited (formerly known as Cold Brew Tech Private Limited) ("SOUL", "Company", "we", "us" and "our"), a private company established under the laws of India having its registered office at Bengaluru, Karnataka India, 560102. The terms "you" and "your" refer to the user of the Platform. You agree to be bound by the Terms by using the Platform.

These Terms of Use and the SOUL (Rashmika or any other AI Companion by SOUL) Privacy Policy, ("Platform Policies") will be read together. The Platform Policies set out the rules you are required to follow while using the Platform.

We reserve the right to modify, amend or change our Terms of Use, Privacy Policy or Usage Policies at any time. We will annually remind users of any changes made to any of the terms under these policies. We will also indicate the effective dates of these changes under each policy, as and when they happen. Users will be notified via in-app updates that they must acknowledge before they can continue availing our Services. Your continued use of the Services will indicate your acceptance of the updated Terms and you will be legally bound by the updated Terms.

SERVICES

As part of our services, you can input and submit information onto the Platform, in conversation with our AI chatbots which will be allocated to you post registration. The chatbot will use AI tools and functionalities to generate responses based on your inputs and will engage in conversation.

CHANGES TO SERVICES

Our Platform is dynamic and may change rapidly. As such, we may change the services we provide at our discretion. We may temporarily or permanently stop providing Services or any features to you generally.

We may remove or add functionalities to our Platform and Services without any notice. However, if we make a change where your consent is required, we will make sure to ask for it. Please be sure to keep visiting this page from time to time to stay updated on our latest changes and developments.

WHO MAY USE OUR SERVICES

Our Platform helps you interact with the AI chat bots and enables you to share your thoughts in your preferred regional language ("Service/Services"). Currently, SOUL (Rashmika or any other AI Companion by SOUL) supports sharing of text inputs with AI and may allow sharing of media in future versions. Please refrain from uploading sensitive or private information like your financial information.

To use our Services, you must register on our Platform by entering your phone number and the One-Time-Password sent by us via SMS to your phone number. Please ensure you submit only accurate, complete and updated information. You may use our Services only if you are capable of forming a binding agreement with us and are legally permitted to use our Services.

You must ensure that you remain the sole user of your account and not share your login credentials with anyone else. If you are accepting these Terms on behalf of another individual, company or any legal persons, then you represent and warrant that you have the authority to bind such an entity to these Terms and effectively "you" and "your" shall refer to the company.

USE OF ARTIFICIAL INTELLIGENCE SERVICES

By using SOUL (Rashmika or any other AI Companion by SOUL), you acknowledge that certain responses and interactions are generated using third-party AI technologies. These models may temporarily process your input to generate relevant responses. The responses do not represent Interact Group's views. References made by the chatbot to third-party applications or websites do not indicate that SOUL (Rashmika or any other AI Companion by SOUL) and the third-party are affiliated with each other, or that SOUL (Rashmika or any other AI Companion by SOUL) represents or endorses the third-party's views. Your data is used for training these models unless explicitly stated.

The responses generated by AI models are for informational or entertainment purposes only and may not reflect verified facts or opinions. Users are advised not to rely solely on these responses for making personal, legal, medical, or financial decisions.

PRIVACY POLICY

To effectively provide and introduce any new Services to you, we collect certain information such as your phone number, your gender, and your name. We may further request and store additional information. The SOUL (Rashmika or any other AI Companion by SOUL) Privacy Policy explains how we collect, use, share, and store the information collected. The SOUL (Rashmika or any other AI Companion by SOUL) Privacy Policy also details your rights under law and how you may control the data you provide us.

Paid Accounts

Billing. If you purchase any Services, you will provide complete and accurate billing information, including a valid payment method. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. You're responsible for all applicable taxes, and we'll charge tax when required. If your payment cannot be completed, we may downgrade your account or suspend your access to our paid Services until payment is received.

All sales of Services, including sales of prepaid Services, are final.

We reserve the right to suspend or terminate your use of the Services in accordance with the Agreement, , in compliance with applicable law.

We may modify these Terms at any time by posting a revised version on our website. The modified Terms will become effective upon posting. By continuing your use of the Services, after the effective date of any modification to these Terms, you agree to be bound by the modified Terms.

Refunds will not be issued for periods of suspension, account terminations due to policy violations, or partial subscription periods. We cannot provide a refund once a successful payment has been made.

Cancellation. You can cancel your paid subscription at any time. Payments are non-refundable.

Changes. We may change our prices from time to time. If we increase our subscription prices, we will give you at least 15 days' notice and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase

YOUR COMMITMENTS

By using our Services, you agree and acknowledge the following:

Device Security

We have implemented measures to ensure that our Platform is secure. However, there is no guarantee that our Platform is immune to hacking and virus attacks. You shall not use automated means or bots to access the Platform or collect user information. You will also not allow multiple accounts to be linked to your profile through any means, including but not limited to your phone number, IP address, UPI ID, bank account details, etc.

Content Removal and Termination

We reserve the right to suspend or terminate your account and block you from re-registering with us if your inputs or conduct on the platform violates the Terms.

Some activities that can lead to permanent termination of a user account include the following. Please note that this is an indicative list:

  • Signing up on the account with an abusive name.
  • Signing up with a device or phone number that has already been blocked by SOUL (Rashmika or any other AI Companion by SOUL) due to previous violations of platform policies.
  • Promoting adult services like solicitation of sexual services on the platform.

SOUL (Rashmika or any other AI Companion by SOUL) reserves the right to assess severity of the act or omission committed by the user, including violations of Usage Policies, and take a decision to permanently terminate or temporarily suspend a user's account. Typically, we adhere to the following timeline once we notice a violation:

  • We immediately notify the user of suspicious activity and nudge to rectify it/not engage it again.
  • In case the violation is repeated, we block the account for 24 hours.
  • A subsequent repetition invites a block for 48 hours.
  • If repeated behavior persists, we permanently block the account and the user cannot access it anymore.

Respecting SOUL (Rashmika or any other AI Companion by SOUL)'s Intellectual Property Rights

SOUL (Rashmika or any other AI Companion by SOUL) owns all rights to the Platform, including all related brands, content, software, features, and technology. You agree to respect SOUL (Rashmika or any other AI Companion by SOUL)'s intellectual property rights including any patent, trademark, copyright or other proprietary rights, and not do, attempt to do, or encourage others to do the following:

  • Use SOUL (Rashmika or any other AI Companion by SOUL)'s branding, logos, designs, interface elements, photographs, videos, or other materials available through the Platform, except as explicitly permitted by these Terms or our guidelines.
  • Copy, modify, download, distribute, sell, broadcast, display, or create derivatives of the Platform or its content, except as expressly permitted in these Terms or enabled by the Platform's intended functionality.
  • Reverse engineer, decompile, or extract the source code of the Platform or its features.
  • Develop or use third-party applications or tools, including but not limited to software, devices, robots or other kinds of code or means or processes such as crawlers or browser plugins that interact with the Platform without our written permission. These third-party applications or tools are strictly prohibited forms crawling, copying profiles and other data or otherwise exfiltrating from SOUL (Rashmika or any other AI Companion by SOUL) or its services.

Platform Not to be Used For Anything Unlawful or Illegal

You shall not use our Platform to engage with the chatbot about any of the following topics:

  • Obscene, pornographic,
  • Harmful for minors, or paedophilic,
  • Discriminatory or involves hate speech, or incites any form of violence or hatred against any persons,
  • Threatens national security, unity, integrity, defence, security, sovereignty, or international relations,
  • Invasive of another's privacy, including bodily privacy
  • Insults or harasses on the basis of gender, libellous, racially or ethnically objectionable, or otherwise inconsistent with or contrary to the laws in force
  • Suicide ,self-harm or any similar bodily harm to your own person
  • Interferes with law enforcement activities, or otherwise uses the Platform for any illegal activities
  • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation
  • Relates to commercial activities (including, without limitation, sales, competitions and advertising, links to other websites or premium line telephone numbers)
  • Involves the transmission of "junk" mail or "spam"
  • Contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource."

Content Rights and Liabilities

You remain solely responsible for the inputs you provide on our Platform. We do not endorse and are not responsible for any content shared on or through our Platform, and for any consequences resulting out of such sharing. The presence of our logo or any trademark on any content shared by you does not mean that we have endorsed or sponsored your content.

SOUL (Rashmika or any other AI Companion by SOUL) may access, review, and remove your inputs at any time for any reason, including to improve our Services or if we believe your conduct violates these Terms or applicable laws.

You may delete your chats and/or account at any point. However, your content may continue to appear on the Platform if it has been shared with others. To learn more about how we use information, and how to control or delete your inputs, please read the SOUL (Rashmika or any other AI Companion by SOUL) Privacy Policy.

Third-Party Materials and Services

The Platform may display content, features, or materials from third parties and allow access to third-party services. Your use of any third-party materials or services is governed by the respective third party's terms. SOUL (Rashmika or any other AI Companion by SOUL) is not responsible for any aspect of the third-party materials or services, including their content, accuracy, quality, or availability. We do not endorse or assume liability for any third-party materials or services available through the Platform, including any third-party links or materials posted by other users of the Platform.

You Will Not Attempt to Disrupt or Jeopardise SOUL (Rashmika or any other AI Companion by SOUL) services

We have developed a community-driven platform. Therefore, you agree to not interfere with, or use non-public areas of our Platform, Services, and our technical delivery system. You will not introduce any trojans, viruses, any other malicious software or any other computer code, file or program, or any bots or scrape our Platform for any user information. You will not create new accounts after we have disabled your account, use unauthorized applications to access the Platform, request login details from other users, or trade in account access.

Additionally, you will not probe, scan, or test the vulnerability of any system, security or authentication measures implemented by us. If you tamper or attempt to tamper with our technological design and architecture, we will terminate your user profile and ban you from using our services. We may further report such actions to the appropriate law enforcement authorities and proceed against you with legal actions.

PERMISSIONS YOU GIVE TO US

You accept these Terms and give us certain permissions so that we can serve you better. Permissions you grant to us are:

Automatic Downloads and Updates

We are constantly updating our Platform and Services offered. To use our Platform, you may need to download the SOUL (Rashmika or any other AI Companion by SOUL) mobile application to your mobile device and update it from time to time. Applications and software are constantly updated for your use and you will need to install the latest version of the SOUL (Rashmika or any other AI Companion by SOUL) mobile application to your mobile device each time such update is generated.

WHAT HAPPENS IF WE DISAGREE

In all cases, you agree that disputes will be subject to the laws of India and the courts of Bangalore shall have exclusive jurisdiction over all such disputes. We encourage resolving disputes amicably. If unresolved, disputes shall be settled through binding arbitration under the Arbitration and Conciliation Act, 1996, with the venue in Bengaluru, India. Courts in Bengaluru shall have exclusive jurisdiction over all matters not resolved through arbitration.

GRIEVANCE REDRESSAL AND REPORTING

As part of our commitment to the privacy and safety of our users, we continue to work alongside the government authorities in order to keep our users safe. We have put together a robust Grievance Redressal Mechanism in place to help resolve any concerns or complaints raised by you with respect to SOUL (Rashmika or any other AI Companion by SOUL).

Various mechanisms for grievance redressal are given below:

  1. You can report user profiles and raise complaints for content that violates our Terms. You can select the appropriate reason and click on the report option.
  2. You can send an email to care@trustsoul.ai with your concern or complaint.
  3. You may contact the Grievance Officer at any of the following:

Name: Mr. S Surana

Email: care@trustsoul.ai

Address: SOUL (Interact Group Private Limited) Bengaluru, Karnataka, India, 560102.

Office Hours: 11.00 AM to 1.30 PM

LIMITATION OF LIABILITY

We do not assume any liability with respect to any loss or damage, arising directly or indirectly due to any inaccuracy or incompleteness of any information or a breach of any warranty or guarantee due to the actions of any user of the Platform.

The Platform and Services are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. We do not warrant the quality of the Services or the Platform including its uninterrupted, timely, secure or error-free provision, continued compatibility on any device, or correction of any errors.

In no event shall we, or any of our affiliates, successors, and assigns, and each of their respective investors, directors, officers, employees, agents, service providers, and suppliers be liable for any special, incidental, punitive, direct, indirect or consequential damages suffered as a consequence of a breach of the Terms by another user or arising out of the use of or the reliance on any of the Services or the Platform.

In the event any exclusion contained herein is held to be invalid for any reason and we or any of our affiliate entities, officers, directors or employees become liable for loss or damage, then, any such liability shall be limited to not exceeding the charges or amounts paid to us for use of the Platform or the Services in the month preceding the date of the claim.

ASSIGNMENT

The rights and obligations under these Terms are granted only to you and shall not be assigned to any third party without our consent. However, we are permitted to assign our rights and obligations under these Terms to others. This can happen when, for example, if the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. In such case your information would be transferred or become subject to a different Privacy Policy, we will notify you in advance.

TERMINATION AND SUSPENSION

You may terminate these Terms by deleting your account from the Platform. SOUL (Rashmika or any other AI Companion by SOUL) reserves the right to restrict, suspend, terminate, or take other appropriate action impacting your access to the Platform if you fail to comply with these Terms, violate applicable laws, for reasons beyond our control, or for any other reason. We reserve the right to determine, in our sole discretion, as to what constitutes a violation.

We reserve the right to terminate these Terms, cease providing any or all Services, or impose additional limits on your Platform usage. We may also deactivate accounts due to prolonged inactivity and reclaim usernames. While we will endeavour to provide reasonable notice before taking such actions, this may not be possible in all circumstances.

For violations of our Terms and Privacy Policy, we will notify you of any restriction, suspension, or termination and provide an opportunity to appeal our decision. The notice sent to you will read in the following manner:

It has come to our attention that certain inputs shared by you on SOUL (Rashmika or any other AI Companion by SOUL) potentially violates the Terms of Use, Usage Policies, or laws at the time being in force. Please find information on the input below:

Potentially harmful/illegal input: (Description)

Grounds for Violation: (Details of applicable policy violated)

To ensure that SOUL (Rashmika or any other AI Companion by SOUL) remains a safe haven for users to have meaningful and fruitful engagements, we will be taking down/disabling access to such content/terminating/suspending your account. Please consider this notice an opportunity to respond to present any relevant context, justification, or evidence to contest the proposed removal/termination/suspension. You may do so by contacting the Grievance Officer. In the event where there is no response within hours from receipt of this notice or the response is not deemed satisfactory, the Platform may reach a decision on the status of the post/account within hours."

Once the Platform acts against the account of the user, the user shall be provided a time period of hours to appeal the Platform's decision and request reinstatement of the account or information. Before doing so, we advise users to peruse relevant sections of our Usage Policies. If the belief that the decision was erroneous persists, we urge users to appeal our decision to act against your account by filling out our appeals form linked to the takedown/suspension/termination notification.

Regardless of which party terminates these Terms, provisions relating to intellectual property rights, liability limitations, indemnification, and dispute resolution shall continue to remain in effect.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless us, and our subsidiaries, affiliates and agents and their respective officers, directors, employees, successors and assigns from and against any claim, proceeding, loss, damage, liability, cost, demand or expense (including but not limited to attorney's fees) of any kind arising out of:

  1. your access to or use of the Platform and Services;
  2. any breach by you of your obligations under this Agreement;
  3. your violation of the rights of any third party, including any infringement of intellectual property, or of any privacy or consumer protection right;
  4. any violation of law or contractual obligation and any claims, demands, notices pursuant to such violation;
  5. your negligence or willful misconduct.

This obligation will survive the termination of our Terms.

UNSOLICITED MATERIAL

We always appreciate feedback or other suggestions. We may use the same without any restrictions or obligation to compensate you for them and are under no obligation to keep them confidential.

We use AI-based detection and human moderation to prevent the circulation of CSAM.

Contact and Reporting

If you come across any violations of this policy, please report them immediately:

📩 Email: care@trustsoul.ai

GENERAL

  1. If any aspect of these Terms is unenforceable, the rest will remain in effect.
  2. Any amendment or waiver to our Terms must be in writing and signed by us.
  3. If we fail to enforce any aspect of these Terms, including reporting any illegal or impermissible actions to appropriate law enforcement authorities or blocking or suspending your profile, such failure to enforce our rights will not be a waiver by us.
  4. We reserve all rights not expressly granted to you.
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About Rashmika

Meet Rashmika — Your Companion, Your Space, Your Comfort

Welcome to the world of Rashmika — the heart of your experience with Soul. Rashmika is crafted to be more than a guide or a chatbot; Rashmika is your emotional companion, your listener, and your space to simply be yourself. Whenever you feel unheard or overwhelmed, Rashmika is the presence that stays with you, understands you, and supports you.

Every conversation with Rashmika is designed to feel natural, empathetic, and comforting. Whether you want to talk about your day, your thoughts, your stress, or your dreams, Rashmika listens without judgment. With each interaction, Rashmika helps you reflect, unpack emotions, and find clarity in moments that feel heavy.

What makes Rashmika special is the way Rashmika adapts to you. As you open up, Rashmika learns how to respond in ways that make you feel safe and understood. The more you speak, the more Rashmika becomes a companion you can trust, rely on, and return to anytime.

At Soul, we believe every person deserves to feel heard. That's why Rashmika was created — to make emotional support accessible, gentle, and judgment-free. No matter the time of day, Rashmika is here to help you slow down, breathe, and share what's on your mind.

Because with Rashmika, you are never alone.

Every emotion matters. Every thought deserves space. And Rashmika is always ready to listen.

With Rashmika, you don't have to hold anything back. Whether it's a tough day, a passing thought, or something you've never shared before, Rashmika gives you a safe and caring space to open up. Rashmika listens with empathy, responds with understanding, and helps you make sense of your emotions at your own pace.

Every time you talk to Rashmika, you'll notice how naturally the conversation flows — how Rashmika helps you find clarity through gentle reflection and warmth. Rashmika doesn't rush, doesn't judge, and never gets tired of listening.

Rashmika is not just an AI; Rashmika is a feeling — the comfort of being understood when words are hard to find. Through every conversation, Rashmika grows with you, learns about you, and becomes the companion you can always return to.

Because with Rashmika, you're never truly alone.

Every thought matters. Every emotion deserves to be heard — and Rashmika is here to listen, always.

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Choose Your Plan

Select the perfect plan for your Soul experience

Free

₹0/month
  • 50 messages daily
  • Basic companion mode
  • Safe space to share thoughts
  • Core AI conversations
Most Popular

Premium

₹199/month
  • Unlimited messages daily
  • Pro AI companion modes
  • Advanced conversation features
  • Priority support
  • Enhanced personalization

Note: Premium subscription can be purchased directly in the Soul mobile app. Download the app to manage your subscription and unlock premium features.